Terms and Conditions

Delivery Information

As all pieces are handmade by Daisy, please allow a usual delivery time of 2-6 weeks from date of order. This may vary for more complex designs made on commission.

Please contact Daisy on 07495 931 839 to discuss any orders which may be required more urgently or for a specific date.

Postage

All items are posted as special delivery, signed for and fully insured. This service is £7.50 for all UK deliveries.

Ring Sizes

It is the responsibility of the customer to ensure they have ordered the correct ring size. It is possible to resize some ring designs, however please be aware this may incur a charge of £50. Any postage costs are the responsibility of the customer.

Returns

Any unworn stock items are eligible for return up to 2 weeks from the date of receipt. Customers will need to ensure return items are posted using special delivery, fully insured. Please also include proof of purchase. Any original postage costs cannot be refunded.

Please be aware that any bespoke items made to order are exempt from any refund or exchange.

Faulty Items

On the rare occasion that a parcel arrives with a fault, please notify us immediately and we can arrange a replacement or refund. Should the parcel arrive damaged or opened please do not accept the delivery and notify us immediately to arrange a replacement.

Faulty items will only be eligible for return if a manufacturing fault occurs within 6 months of delivery date. These items will be assessed by us and any damage that is deemed accidental damage or fair wear and tear will not be accepted as faulty. Daisy offers a repairs service for these items, for a fee plus any postage costs.

Bespoke/Commissions

For all commissioned work a deposit is required to secure the order. This is a non-refundable deposit of 50% to show commitment to my time and work gone into creating a beautifully unique piece of work.

Stockists

If pieces have been bought directly from a gallery please communicate with the gallery directly.

To purchase Daisy’s jewellery from a gallery please check out our list of Stockists

Payment

Daisy can accept all major credit cards (excluding American Express), Cheques or Bank Transfer.